Guest Experience Cleaning Program at Palm Gardens Inn
Client: Palm Gardens Inn
Project Image
/images/portfolio/guest-experience-cleaning-program-at-palm-gardens-inn-1.jpg
Square Footage
45,000 sq ft
Project Duration
Ongoing since 2020
Completed
April 2024
We designed and executed a custom cleaning schedule for this resort property, balancing guest-facing presentation with behind-the-scenes maintenance across 200+ rooms and common areas.
The Challenge
Maintaining a five-star guest experience required cleaning services that were thorough yet unobtrusive, with extremely tight turnaround times between guest checkouts and check-ins.
Our Solution
We partnered with the hotel's sustainability team to transition to Green Seal certified products, implemented microfiber technology to reduce water and chemical usage, and introduced concentrated cleaning solutions that reduced packaging waste by 40%.
Results & Impact
Staff training program achieved 100% certification within 60 days
Cleaning costs reduced by 18% while maintaining quality standards
Won 'Best Hotel Housekeeping' award from state hospitality association
“Their eco-friendly approach aligned perfectly with our sustainability goals while maintaining the premium presentation our guests expect. Outstanding partnership.”
Robert Chen
Director of Operations, Coral Reef Resort & Spa
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