Terms and Conditions

These Terms and Conditions apply to your use of this website, quote requests, consultations, and cleaning services booked with All Cleaning Miami. They are intended to set clear expectations before service starts and to support consistent communication after service is underway.

If you sign a custom service agreement, proposal, maintenance schedule, or account addendum with us, that signed document controls to the extent it conflicts with these website terms. In every other case, these terms remain the baseline rules for scheduling, service delivery, payment, and communication.

Website pricing, starting-at pricing, and general descriptions are informational only. Final pricing depends on the size of the property, the condition of the space, the service frequency, access conditions, specialty surfaces, and any add-on work requested.

We may issue verbal estimates, email summaries, or formal written proposals. A service is not considered booked until we confirm acceptance, timing, and scope. For recurring accounts, the approved scope of work, schedule, and service notes become the operational standard for future visits.

• Starting-at pricing does not guarantee a final total.
• Same-day availability is subject to crew scheduling and site access.
• Add-on work may be quoted separately after a walkthrough.

Clients are responsible for providing safe and timely access to the property at the agreed service window. That includes gates, lockbox instructions, elevators, loading dock procedures, parking guidance, and any required building approvals.

For the best outcome, the service area should be reasonably accessible when our crew arrives. If excessive clutter, active construction hazards, utility shutoffs, pest activity, flooding, or other unsafe conditions materially change the work, we may pause, reschedule, or revise the scope before continuing.

• Please disclose alarms, security checkpoints, and badging requirements in advance.
• Move-out, post-construction, and specialty cleaning may require longer arrival windows.
• Heavy furniture moving, haul-away work, and biohazard conditions are not included unless approved in writing.

Clients should identify delicate finishes, antique items, unsecured valuables, specialty coatings, or damaged materials before service begins. While our teams work carefully, some surfaces require alternate products, reduced moisture, or exclusion from standard cleaning.

If service is being performed in an occupied commercial environment, the client should communicate any confidentiality zones, restricted rooms, IT handling rules, or after-hours protocols that affect the crew. This helps protect the property and keeps service aligned with site policies.

• Secure cash, jewelry, medications, and irreplaceable personal items before service.
• Inform us about leaks, mold concerns, slip hazards, or construction debris before arrival.
• Notify us if an onsite contact must inspect the property before crew departure.

Payment timing depends on the service type. One-time services may require payment on the day of service or a deposit before work begins. Recurring commercial accounts may be invoiced under approved billing terms, typically according to the signed proposal or service agreement.

Past-due balances may delay future appointments, pause recurring service, or require updated payment terms before reactivation. We reserve the right to use reasonable collection methods for unpaid invoices that remain unresolved after notice.

• Deposits may be required for first-time deep cleans, move-out jobs, or large specialty projects.
• Returned payments, chargebacks, or failed ACH transfers may carry administrative fees.
• Requests for invoice revisions should be made promptly after receipt.

We understand schedules change. We ask for as much notice as possible if you need to move or cancel a visit. Short-notice cancellations can create lost crew time and blocked route space, so fees may apply when notice is materially limited.

If the requested work changes after booking, we will do our best to help, but timing and pricing may need to change. Examples include adding inside appliances, shifting from maintenance cleaning to heavy restoration, or expanding the property footprint after the original estimate.

• Repeated late cancellations may require prepayment for future bookings.
• Arrival windows may shift because of weather, traffic, or prior job complexity.
• Emergency services are handled on an availability basis and may be priced separately.

Our goal is to deliver a professional result that matches the approved service scope, not an unrealistic promise of permanent restoration for every material. Wear, age, staining, corrosion, grout damage, smoke damage, and prior neglect may limit visible improvement even when the service is performed correctly.

If you believe a completed service missed a scoped item, please contact us as soon as reasonably possible. When appropriate, we may schedule a touch-up or review the concern with photos, notes, or onsite follow-up. Re-service decisions are based on the documented scope, actual conditions, and timing of the report.

We maintain commercial cleaning procedures designed to reduce risk, and we expect clients to tell us about unusual hazards before service begins. If an accidental issue occurs, it should be reported promptly so the facts can be reviewed while details are still fresh.

To the fullest extent permitted by law, our liability for claims connected to a specific service visit is limited to the amount paid for that service unless a signed agreement states otherwise. We are not responsible for pre-existing damage, concealed defects, normal wear, or issues caused by unsafe site conditions outside our control.

• Do not use cleaned floors or surfaces until recommended drying times have passed.
• Porous, damaged, or unstable materials may react unpredictably to otherwise standard cleaning methods.
• Insurance certificates may be available for commercial accounts upon request.

The content on this website is for general informational and marketing purposes. We may update services, pricing language, city coverage, photos, and content structure without prior notice as the business evolves.

By using our forms, chat tools, or phone numbers, you consent to receiving operational communications related to your inquiry or service request. Marketing messages, if sent, will include practical opt-out methods.

• You may not copy, republish, or misuse our branding, media, or website content without permission.
• False bookings, abusive conduct, and misuse of forms may result in service refusal.

These terms are governed by the laws of the State of Florida without regard to conflict-of-law principles. Venue for disputes, to the extent allowed, will be Miami-Dade County, Florida, unless a signed agreement states otherwise.

Questions about these terms can be directed to All Cleaning Miami through our contact page, by email, or by phone. We want policies to be understandable and practical, so we welcome requests for clarification before service is booked.